Friendly Fraud

10 Proven Prevention Strategies to Stop Friendly Fraud

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Friendly Fraud

I’ve been in ecommerce for years, and if there’s one problem that keeps getting worse, it’s friendly fraud. You know the scenario: a legitimate customer makes a purchase, receives the product, then calls their bank claiming they never ordered it or it wasn’t as described. The result? You lose the product, the money, and get … Read more

Friendly fraud chargebacks

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As a merchant, there’s nothing more frustrating than seeing a transaction you fulfilled properly come back as a chargeback. What’s worse is when that chargeback comes from a customer who actually received their product or service but decided to dispute it anyway. That’s friendly fraud, and it’s anything but friendly to your business. I’ve spent … Read more