As someone who’s helped businesses navigate the complex world of payment processing, I’ve seen firsthand how chargebacks can impact a company’s bottom line. With the average chargeback rate across industries hovering around 0.6%, these transaction reversals might seem rare, but their financial impact can be substantial. In this post, I’ll break down the different types … Read more
As someone who’s worked with hundreds of merchants, I’ve seen firsthand how chargebacks can drain revenue and create enormous headaches for businesses of all sizes. The good news? You don’t have to accept these losses as a “cost of doing business.” In this post, I’ll share proven chargeback recovery techniques that can help you fight … Read more
Preventing chargebacks doesn’t have to be a manual, time-consuming nightmare anymore. The world of chargeback prevention has evolved dramatically, with automated solutions that can handle much of the heavy lifting for you. With the average chargeback amount rising, it’s more important than ever to have systems in place that work around the clock to protect … Read more
Chargebacks are growing faster than most businesses can handle, and they’re taking a serious toll on bottom lines. In this guide, I’ll walk you through everything you need to know about chargeback protection for merchants, how to reduce your risks, and which services might be right for your business. By the end, you’ll have actionable … Read more
I’ve been in ecommerce for years, and if there’s one problem that keeps getting worse, it’s friendly fraud. You know the scenario: a legitimate customer makes a purchase, receives the product, then calls their bank claiming they never ordered it or it wasn’t as described. The result? You lose the product, the money, and get … Read more
Just last month, I watched as several transactions were disputed, leaving me wondering what I could have done differently. If you’re facing similar challenges, you’re not alone. In this comprehensive guide, I’ll walk you through everything you need to know about effective chargeback management. You’ll discover practical strategies to prevent disputes, tools to automate your … Read more
I was stunned when I first saw the research showing that 23% of consumers admit to engaging in friendly fraud. Another study found that 1 in 4 customers openly acknowledge this behavior. But why would so many otherwise honest people do this? The answer lies in how consumers view the chargeback process. Many don’t see … Read more
As a merchant, there’s nothing more frustrating than seeing a transaction you fulfilled properly come back as a chargeback. What’s worse is when that chargeback comes from a customer who actually received their product or service but decided to dispute it anyway. That’s friendly fraud, and it’s anything but friendly to your business. I’ve spent … Read more
In my years working with online businesses, I’ve seen countless disputes arise between merchants and customers. One of the most confusing areas for both parties is understanding the difference between chargebacks and refunds. As a consumer, you might think they’re basically the same thing – a way to get your money back. As a merchant, … Read more
Have you ever made an online purchase only to experience an unexpected puzzle known as a chargeback? Or are you a business owner facing the daunting task of managing these unexpected financial setbacks? Chargebacks can feel confusing, but they are a crucial part of e-commerce that needs to be understood. In 2023, there were over … Read more